ME020592 - PRB: Outlook Rules are not executing when Microsoft Outlook is not running.


Outlook Rules are not executing when Microsoft Outlook is not running.


When using Outlook Rules via the OpenProtocols connector, all rules will be treated as client-side only. Client-side only rules will only execute if the Microsoft Outlook is opened. The backend Messaging Platform is not aware of these rules and therefore cannot action them.


A workaround is to use the server-side mailbox filtering options within the Messaging Platform's web mail interface to create server-side rules that will execute if the Microsoft Outlook is not running.


Version: 2.x
Module: MAPI
Keywords: rules, MAPI, Outlook, filter, Outlook
Class: PRB- Product Problem or Issue